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Company Name: Cure
Tech Tools
1.
the best bits
We only use your data
to improve your Cure Tech Tools experience
2.
keeping it real
We’ll talk to you
straight – no stress, no worries
3.
No Junk
You choose what and
how we speak to you
4.
Super Safe
Your Data is Protected
24 / 7
Everything we do at Cure
Tech Tools is about you! Things change, but it’s nothing to worry about. We
take our customers’ privacy and security very seriously and we are 100%
committed to protecting it so you can shop away without a single worry. If you
have any questions about how we protect your privacy, just shout us @ info@curetechtools.com
HOW WE USE YOUR DATA
We are committed to
protecting your privacy. It is important that you understand how we look after
your personal data and how we make sure that we meet our legal obligations to
you under the data protection rules and regulations in the relevant territory (including
associated guidance) (the” Data Protection Laws “). This privacy
policy outlines how Cure Tech Tools plc will collect, use, store and share your
personal data.
If you have any
questions in relation to this policy or generally how your personal data is
processed by us, please contact our customer care team email at info@curetechtools.com
or by phone +923006153125
This policy applies to
any personal data that we collect about you when you:
·
visit our one of our
websites;
·
purchase products from
us online;
·
contact us, for
example by telephone, email, post or through submitting a form on our websites.
WHO ARE WE?
In this privacy
policy, the terms” we “,” our “, and” us” are used to
refer to the Cure Tech Tools.
The controller of your
information for the purposes of the Data Protection Laws will depend on which
member of the Cure Tech Tools you are dealing with.
The relevant
controller above is responsible for your personal data. This policy applies to
all of the controllers above and the Cure Tech Tools as a whole. Our brands
each have their own websites. This central policy provides information to you
about the basis on which the Cure Tech Tools as a whole collect, uses, stores
and shares your information. We will use your personal data fairly, lawfully
and in a transparent manner and in accordance with the Data Protection Laws.
CONSENT
The brand Cure Tech
Tools may send you marketing messages by email, SMS, social media and post;
about us and our products; where you have not unsubscribed and where you have
purchased similar products and/or services from that brand or entity, or where
you have otherwise signed up, or consented, to receive marketing messages from
a brand or entity.
You have the right to
withdraw your consent to processing of this nature at any time by contacting
our customer care team using the details at the start of this privacy policy.
You can tell us you no longer wish to receive marketing information from us
by Clicking
Here.
WHAT INFORMATION DO WE
COLLECT ABOUT YOU?
If you have an account
with us or make a purchase online with us, or enter a competition or respond to
a survey with us, we collect your name and contact details (including your
address, telephone number, details about your order, and your billing
information (where you are purchasing products)).
We also collect
details of your interactions with us through our customer contact centers and
online. For example, when you telephone one of our contact centers, we collect
notes of our conversations with you and details of your query and from time to
time we may record your calls for training and monitoring purposes. We also
collect information about the purchases that you make, your saved items, your
payment information, any complaints and comments that you make and your
shopping preferences.
Each time you visit
our websites, we will also automatically collect information and personal data
about your computer for system administration including, where available, your
IP address, operating system and browser type. We do this to help us analyses
how users use the websites (including behavior patterns and the tracking of
visits across multiple devices), to establish more about our website users and
to assist us in managing your account and improving your online experience. We
also collect information about your activities on our websites, for example
what device you are using and what products you’re looking at.
Please note that, from
time to time, we will combine personal data that we receive from other sources
with personal data you give to us and personal data we collect about you.
WHERE DO WE GET THIS
INFORMATION FROM?
We collect some of
your information directly from you, either through information that you give to
us or information that we collect during your visits to our website or through
your communications with us. We may also obtain some information from third
parties, including retail analytics companies, consumer insight companies and
credit reference agencies and publicly available sources to assist us with
understanding customer demographics and shopper behaviors, or where we merge
with or otherwise acquire another business.
Information that you
give us:
·
You may share personal
data about yourself with us by:
·
filling in forms on
our website, including when you purchase products online, submit queries to us,
create an account on our website and/or sign up to receive promotional material
and newsletters;
·
responding to a survey
or entering a competition with us;
·
giving us information
about yourself in any communication with us, either by telephone, e-mail, post
or otherwise, either in connection with your account, purchases, or to report a
complaint or issue.
·
You are not obliged to
provide your personal data to us. However, if you do not provide your personal
data to us, we may not be able to fulfil your order or provide other services
to you or respond to your queries.
Information that we
collect about you:
·
We collect personal
data about you:
·
when you visit our
website, including details of your visits to our websites including, but not
limited to, Internet Protocol (IP) address used to connect your computer to the
internet, MAC addresses, traffic data, location data, your login information,
time-zone setting browser type and version, browser plug-in types and versions,
operating system and platform, weblogs, cookies and other communication data,
and the resources that you access.
·
when you link your
Twitter, Instagram or Facebook accounts with us, to enable you to log onto our
websites simply and securely without having to create a new account;
·
when you contact us in
relation to our products, services, a complaint or another query or issue. In
particular, calls to our contact center will be recorded for training and
monitoring purposes from time to time.
Information that we
receive from other sources:
·
We will receive
personal data about you from other third parties, including:
·
in connection with any
mergers or acquisitions where we obtain your information from another company.
·
When we work with
retail analytics companies, consumer insight companies, credit reference
agencies and through our use of information from publicly available sources.
WHY DO WE NEED YOUR
INFORMATION?
The main purpose for
which we use your information is to provide you with the products that you
purchase from us and to send you offers and promotions that you might be
interested in.
In particular, we use
your information:
·
to provide you with
the products that you have purchased from us and any receipts of purchase,
including to deliver your products, and to send you order status updates;
·
to take payments for
the products that you have purchased and to give refunds or exchanges;
·
to provide customer
service and support to you;
·
to develop and improve
our products and services;
·
to develop and improve
our website and set default options for you (such as language and currency) and
to ensure that content is presented in the most effective manner;
·
to provide you with information
that you request from us or which we feel may interest you. We may send you
marketing information by email, SMS or post. This can include information about
new products and offers that you may find interesting;
·
to research our
customers’ preferences and trending products;
·
to run surveys and
competitions;
·
to notify you about
changes to our products;
BASIS FOR USING YOUR
INFORMATION
Compliance with legal
obligations
As a corporate company
there are certain laws we need to comply with. In particular, we will need to
process your personal information to verify your identity and for fraud and
crime prevention purposes. Failure to provide the requisite personal information
on sign-up / as you use our website, may mean we cannot provide our products to
you, as to allow you to purchase our products may mean we may be in breach of
our legal obligations. You will not be able to object to processing or ask for
the deletion of your personal information insofar as it falls under this
category.
Necessary for the
entry into or performance of a contract
When you enter into a
transaction with us, a contract between you and the relevant brand will have
been entered into. In order for us to fulfil our obligations under such
contract (e.g. to allow you to place an order and receive products from us), we
will need to collect and process your personal information. Failure to provide
the requisite personal information on sign-up to an account or on placing an
order and payment information or objecting to this type of processing /
exercising your deletion rights will mean we cannot provide our products to
you.
Legitimate business
interests
We use your personal
data as set out in this privacy policy for the legitimate interests of our
business to enable us to:
·
provide you with
products as requested by you;
·
carry out research to
understand our customers and how they purchase and use our products;
·
develop and improve
our products.
We are required to
carry out a balancing test of our legitimate business interests in using your
personal data outlined above against your interests and rights under the Data
Protection Laws and regulations in the relevant territory. As a result of our
balancing test, which is detailed below, we have determined, acting reasonably
and considering the circumstances, that we are able to process your personal
data in accordance with the Data Protection Laws on the basis that we have a
legitimate business interest.
Legitimate Interest:
·
We have a legitimate
interest in processing your information as:
we both benefit from
the effective management of your account(s) (where applicable);
·
we both benefit from
the effective management, operation and administration of our website;
·
we both benefit from
the provision of products, services and support and from improvements to our
services;
·
we both benefit from
updates to our website;
·
we will both benefit
from the ability to enforce or apply rights under any contract between us;
·
we are required to
ensure the health and safety of our customers and the security of our stored
data and have a legitimate interest in ensuring any processes relating to the
same are effective and that fraud and other crimes are prevented and detected;
·
we would be unable to
provide our products and services without processing your information; and
·
we have a legitimate
interest in processing your information in connection with any mergers,
acquisitions or reorganization of our business, in which case some of your information
may be shared with a prospective buyer or otherwise but only so far as is
strictly necessary for the purposes of such sale or administration.
Necessity:
We consider that it is
reasonable for us to process your personal data for the purposes of our
legitimate interests outlined above as we process your personal data only so
far as is necessary to achieve the purpose outlined in this privacy policy.
Impact of processing:
We consider that it is
reasonable for us to process your personal data for the purposes of our
legitimate interests outlined above as the processing of your personal data
does not unreasonably intrude on your privacy.
Consent
As set out above, we
will send you marketing communications where you have not told us that you wish
to unsubscribe and where you have purchased similar products and/ or services
from the same brand or legal entity (as set out in the table above). You will
also receive marketing communications from us where you have signed up, or
otherwise consented, to receive marketing messages from a brand or entity
within the Cure Tech Tools.
You have the right to
withdraw your consent to processing of this nature at any time by contacting
our customer care team using the details at the start of this privacy policy.
WHO DO WE SHARE YOUR
INFORMATION WITH?
We do not, and will
not, sell any of your information to any third party, including your name,
address, email address or credit card information. However, we do share your
information with a number of select third parties to enable us to provide our
products and services to you, to send marketing information and to improve our
business operations as set out below.
We will share your
information with other members of the Cure Tech Tools but only for the purposes specified in this
privacy policy. In particular:
·
we will share your
information with other members of the Cure Tech Tools where you have consented for us to do so for
the purposes of receiving marketing from those other Cure Tech Tools members;
We will also use a
number of carefully selected third parties to help us to provide you with
products, services and to market to you. In particular, we disclose your
information to:
·
Companies that do
things to get your purchases to you, such as payment service providers,
warehouses, order packers and delivery companies;
·
Our trusted service providers,
such as marketing agencies, advertising partners, website hosts and other third
parties who provide services to help us to tailor our marketing to you;
·
Credit reference
agencies, law enforcement and fraud prevention agencies;
·
Companies approved by
you, such as social media sites, including companies such as Facebook and
Google; and
·
We will provide third
parties with aggregated but anonymized information and analytics about our
customers and, before we do so, we will make sure that it does not identify
you.
We will only share
your information with third party suppliers where it is necessary for them to
provide us with the services we need.
We may disclose your
information to other companies in connection with any merger, acquisition,
insolvency situation or otherwise, in which case we will only disclose your
information so far as is necessary.
We may also need to
disclose personal data to third parties to comply with a legal or regulatory
obligation, or if necessary, for legal proceedings.
WHAT AUTOMATED
DECISIONS DO WE MAKE ABOUT YOU?
We carry out some
profiling of you for the purposes of improving and developing our products and
services and to help us to tailor our marketing to you.
The impact of any
automated decision is to ensure you experience the best service possible.
We use information
that we learn about you such as your gender, preferences, hobbies, interests
and purchase history to make sure the marketing you receive from us and the way
our website is displayed to you are appropriate and tailored to you.
Retention of your
personal data
We will only keep your
information for as long as is necessary to carry out the purposes we collected
it for, as set out in this privacy policy (unless a longer retention period is
required by the applicable law). We typically keep your personal data for 6
years from the purchase in order to enable us to deal with any issues or
concerns you may have about the products or services you have received, and to
allow us to bring or defend legal proceedings. In some circumstances, some of
your data will be deleted in much shorter timescales, for example:
·
cookies are deleted in
accordance with our cookies policy
·
marketing consents
will be refreshed/deleted after 4 years; however, our aim is only to market to
you for as long as we believe you want to continue hearing from us based on how
you interact with us.
If reasonably
necessary or required to meet legal or regulatory requirements, resolve
disputes, prevent fraud and abuse, or enforce our terms and conditions, we will
also keep hold of some of your information, even if it is no longer needed to
provide our services to you.
Security of your
personal data
Transmission of
information via the internet is not and cannot be completely secure. Although
we will do our best to protect your personal data, we cannot guarantee the
security of your data transmitted to our websites; any transmission is at your
own risk. Once we have received your information, we will use strict procedures
and security features to try to prevent unauthorized access.
WHAT NON-PERSONALLY
IDENTIFIABLE INFORMATION DO WE COLLECT?
We may also collect
non-personally identifiable information (that is, information that does not
specifically identify you), for the purposes of aggregates and statistics.
WHAT RIGHTS DO YOU
HAVE?
You have a number of
rights under the Data Protection Laws in relation to the way we process your
personal data, which are set out below. You may contact us using the details at
the beginning of this privacy policy to exercise any of these rights.
In some instances, we
may be unable to carry out your request, in which case we will contact you to
explain why.
You have the right to
request access to your personal data:
You have the right to
request confirmation that your personal data is being processed, access to your
personal data (through us providing a copy) and other information about how we
process your personal data.
You have the right to
ask us to rectify your personal data:
You have the right to
request that we rectify your personal data if it is not accurate or not
complete.
You have the right to
ask us to erase your personal data:
You have the right to
ask us to erase or delete your personal data where there is no reason for us to
continue to process your personal data. This right would apply if we no longer
need to use your personal data to provide products to you, where you withdraw
your consent for us to send you marketing information, or where you object to
the way we process your personal data.
You have the right to
ask us to restrict or block the processing of your personal data:
You have the right to
ask us to restrict or to block the processing of your personal data that we
hold about you. This right applies where you believe the personal data is not
accurate, you would rather we block the processing of your personal data rather
than erase your personal data, where we don’t need to use your personal data
for the purpose we collected it for but you may require it to establish, exercise
or defend legal claims.
You have right to port
your personal data:
You have the right to
obtain and reuse your personal data from us to reuse for your own purposes
across different services. This allows you to move personal data easily to
another organization, or to request us to do this for you.
You have right to
object to our processing of your personal data:
You have the right to
object to our processing of your personal data on the basis of our legitimate
business interests, unless we are able to demonstrate that, on balance, our
legitimate interests override your rights or we need to continue processing
your personal data for the establishment, exercise or defense of legal claims.
You have the right not
to be subject to automated decisions:
You have the right to
object to any automated decision making, including profiling, where the
decision has a legal or significant impact on you.
You have the right to
withdraw your consent:
You have the right to
withdraw your consent where we are relying on it to use your personal data, for
example where we are relying on your consent to send you marketing information.
Marketing
We always give you the
choice of whether or not you wish to receive marketing communications from us.
By contacting us at
info@curetechtools.com you can tell us that you do not wish to receive
marketing communications from us and we will update your records. You can also
click on the unsubscribe link in any promotional emails.
WHAT IF YOU HAVE A
COMPLAINT?
If you have any
concerns regarding our processing of your personal data, or are not satisfied
with our handing of any request made by you, or would otherwise like to make a
complaint, please contact our customer contact center in the first instance
using the details at the start of this privacy policy, so that they can do
their very best to sort out the problem.
CHANGES TO THIS
PRIVACY POLICY
We will take all
measures necessary to communicate any changes to this privacy policy to you,
and will post any updated privacy policies on this page.
cookies
information about our
use of cookies
Our website is
operated by Cure Tech Tools plc and it’s a company
(Together “we”, “us”, “our”,
the “Cure Tech Tools”). The website use cookies to distinguish you
from other users and this help us to provide you with a good experience when
you browse our websites and also to improve our websites.
Cookies help us to
provide you with a better customer experience when you browse our website and
allow us to improve and tailor the website for you. For example, we keep track
of the domains from which people visit and we also measure visitor activity on
the website. We use the information that we collect to measure the number of
visitors to the different areas of our websites to improve website
functionality and to ensure we can process and fulfil your orders.
If you wish to remove
cookies placed on your device by our websites or stop our website placing
further cookies on your device you can do this at any time, learn how to do
this below, in the Managing cookies section.
By visiting our
website with your browser settings adjusted to allow cookies, you are
consenting to the use of non-essential cookies and acknowledging
our use of essential cookies for the purposes outlined below in order to
provide you with a fully functional, tailored shopping experience.
What is a cookie?
A cookie is a small
text file which is downloaded and stored on your computer or mobile device by
websites that you visit. Where cookie technology is not available, an anonymous
identifier may be used. An anonymous identifier is a random string of
characters used for the same purposes as a cookie.
Your browser accesses
the cookie file only when you visit the website that generated it. This helps
to ease your navigation by automatically logging you in and remembering things
like your preferences and what’s in your shopping basket. Cookies allow
websites like ours to deliver you a personalized shopping experience.
The information stored
within any given cookie can only be accessed by the website that created it and
cookies are limited to communicating only the information that you have
disclosed to the site
Managing cookies:
Enabling and Disabling
You can set your
browser to refuse all or some browser cookies, or to alert you when websites
set or access cookies. If you disable or refuse cookies, please note that some
parts of this website may become inaccessible or not function properly.
If cookies aren’t
enabled on your computer, it will mean that your shopping experience on our
website will be limited to browsing and researching; you won’t be able to add
products to your basket or buy them. To enable and manage cookies, you can use
your browser to do this. Each browser is different, so check the ‘Help’ menu of
your particular browser (or your mobile phone’s handset manual) to learn how to
change your cookie preferences.
·
Safari
·
Opera
We use the following
types of cookie
Essential cookies:
·
Strictly necessary
cookies. These are cookies that are required for the operation four
websites. They include, for example, cookies that enable you to log into secure
areas of our websites or make purchases. We do not require your consent to
place these cookies. Nevertheless, you may be able to block these cookies
yourself on your device/ browser, but restricting these cookies is likely to
mean that our websites will not work as you would expect and certain
functionality may be inoperable.
·
Analytical/performance
cookies. They allow us to recognize and count the number of visitors and
to see how visitors move around our website when they are using it. This helps
us to improve the way our websites work, for example, by ensuring that users
are finding what they are looking for easily. We use cookies to compile visitor
statistics such as how many people have visited our websites, how they reached
our website, what type of technology they are using (e.g. Mac or Windows which
helps to identify when our site isn’t working as it should for particular
technologies), how long they spend on the websites, what page they look at etc.
This helps us to continuously improve our websites.
Non-essential cookies
·
Functionality
cookies. These are used to recognize you when you return to our websites.
This enables us to personalize our content for you, greet you by name \and
remember your preferences (for example, your choice of language or \ region).
·
Performance
Cookies. These cookies allow us to improve the functionality and
experience of our site, these include third party cookies which collect
information to help better tailor our advertising to your interests,
preferences and past activity
·
Targeting
cookies. These cookies record your visit to our websites, the pages you
have visited and the links you have followed. This information will be used by
us and third parties to make our websites and the advertising displayed on it
more relevant to your interests. We may also share this information with third
parties for this purpose but only if you consent to such sharing.
·
Social
Website/Re-marketing Cookies. So, you can easily “Like” or share our
content, we have included sharing buttons on our website for certain social
media sites such as Facebook and Twitter. These cookies are set by the third-party
social media sites to which they relate, including:
·
Facebook
·
YouTube
·
Pinterest
·
Instagram
·
Periscope;
·
Twitter
Changes to this
cookies policy and more information
Any changes to this
cookies policy in the future will be posted on this page and we will take all
measures necessary to communicate any changes to this cookies policy to you.
Please check back frequently to see any updates or changes to this cookies
policy. We will also bring your attention to such changes by updating our
cookie banner/ pop-up.
If you have any further questions, comments or
requests regarding our cookies policy or how we use cookies on our websites,
then you can contact us by email at info@curetechtools.com
